FAQ

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Frequently asked questions

How does it work

The Passes sold on the Otipass à la carte platform are contactless passes in the form of dematerialized passes with QR Code that simply pass in front of a suitable reader in the places visited.

Is it possible to visit the same site several times?

No, you will only be able to access each site included in your Pass once.

Do you have to check the timetables of tourist sites?

Opening hours are given for information only. Please check the dates and opening hours directly with the sites. Beware of public holidays and ticket office closing times! Also pay attention outdoor tourist sites wich may close temporarily in bad weather conditions.

Are the sites open to the public all year round?

Yes, for the vast majority of sites, with the exception of certain animal parks and castles wich are not accessible in winter and certain providers on leave in winter. In order to avoid disappointements and to prepare your stay as well as possible, it will be advisable to contact our team (by phon or by email) who will advise you as well as possible.  

Is there a student rate? Person with a disability or senior?

No. There are currently Adult Passes and Child Passes (age varies depending on the pass concerned). Students, adolescent, people with disabilities or seniors often benefit from free or advantageous rates in the places included in the offer. Ask the providers or send us an email. We will perform a simulation for you to verify the profitability of the Pass.

From what age is a children pass insteresting?

The Child Pass is definitely interesting from 6 years old. Below, in most of the sites, children enter for free. There is a calculation to make beacause some sites are free up to 18 years, others pay from 6 years. It will sometimes be more advantageous to pay for tickets at the public clid rate when the entry is not free rather than taking a pass.

How does the dematerialized Pass work?

You can simply order it on the online shop, specifying that you choose your mobile phone as support and you will receive it by email.  

Do you accept holiday vouchers?

No, not on the online shop. 

Didn't find the answer to your question?

For urgent questions that do not appear in this F.A.Q, you can contact us by phone +33 (0) 4 75 51 29 40 or by email at alacarte@otipass.com